On a complaint to you a service engineer from jammu service centre visited me. He examined the item perhaps a valve, but told me that i shall have to pay for item perhaps called face that was to be replaced. He did replace it and i paid rs 120 for this item. While i feel the price charged is genuine being your local representative even though no bill etc was given.
However, when i told him that the item was covered for ten year guarantee i should not have to pay any thing but he insisted that parts broken or damaged are to to paid for. This was confirmed by the local dealer from whom item was purchased m/s rahi sanitary store subash nagar jammu. While i am grateful to you for attending to my call on the basis of confirmation regarding the year of purchase from the dealer who had not issued any warranty card to me at the time of purchase. You are requested to kindly confirm if customers have to pay for the items to be replaced and what are things covered under warranty/guaranty of the company for ten years. Was this information helpful? | 
Your service engineer did visit on Saturday, the 4th Noveber. However the work was half done as required parts were not available.
The enginner promised to visit again on Monday the 6th but did not come nor contact us.