Jaquar — Defective bath tub

I purchased a bath tub (Jaquar - JBT-WHT-FONT150)) from Katta ceramics paying Rs. 21574 bill dated 05/01/2022. Upon installation there was water stagnation with incomplete drainage from the tub. This was immediately flagged up to Jaquar customer care and after repeated visits by their technician the bath tub was deemed defective and a replacement was promised. But despite repeated complaints and follow-up this has not happened and the installed bath tub is virtually unusable. I have lot valuable and time and effort chasing both Jaquar and Katta ceramics.
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Jaquar customer support has been notified about the posted complaint.
 
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Due to manufacture defect, two of my Jaquar WC have been damaged. Already reported and verified by Jaquar team but till today, Jaquar did not provide/replaced the items till today (May 02, 2023). I cannot recognize such a non-responsive behave from a reputed company. I feel all money (a lot of items I have purchased) I spent for Jaquar vanished. Please verify the matter and inform me accordingly.

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