[Resolved]  Jaquar — Defective Product

Address: 700081
Website: www.jaquar.com

I got a faulty product and reached out to the Jaquar customer care. I have raised a complaint no.715481 on 3rd Nov. Technician came and took the defective part with promise of replacement/fixed. After almost 3 weeks, today technician called me and suggested to buy the part from market as it is not available with them otherwise suggested to wait for indefinite time.

They are not willingly to fix or replace the part though it is within the product guaranty period.
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May 12, 2017
Complaint marked as Resolved 
Jaquar customer support has been notified about the posted complaint.
Nov 19, 2016
A.V.Nambi's response
Updated.
Verified Support
Nov 28, 2016
Jaquar Customer Care's response
Dear Sir, we regret for your improper Customer Care assistance experience. Jaquar Branch Service Incharge will reach you for required assistance.
 
1 Comment

Comments

We have purchased a jaguar water heater from M/S Raj Hardwares Tirunelveli 4 months back and not working..pl attend.

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