Jaquar — faucet knobs are loosing & came out

Address: Dibrugarh, Assam, 786001

Dear team,
It is utterly displeasure for me that the brand like your company is not valuing their after sales services. Undersigned have raised the issue of the captioned subject several times through dealer, your company representative placed at my home town and also your tall free no, but my every try went on vain.
Twice your company representative visited my house and taken the note of the faulty parts and updated us that he will arrange the spare parts and within a week the same will be replaced, but it's been a year no response or replacement appeared.
This is my last try to update your good office about my agony and apathy.
Hope some response will be there from your end.