[Resolved] Jaquar — faulty water heater

R_K1

from Pune, Maharashtra

Dec 16, 2017

Address: 411015

Website: Jaquar.com

Complaint #934281. We bought the jaquar insta heater on 16-apr-17. On 3-nov-17, the heater caught fire and got burnt down completely. Luckily no one was injured but chances were high. There was no short circuit as the fuse did not trip. We have complained so many times but have had horrible experience every time from jaquar personnel. 2 visits were made but no actions taken, we want a replacement made asap. Almost everyday, we are following up but get the response that we will get back to you. Is this how the brand works? Not sure if there is any other way to escalate the matter beyond this? Or do we need to go to consumer court for it.

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Jan 18, 2018

Complaint marked as Resolved

Jaquar customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2017

Jaquar Customer Care's response Sorry for the inconvenience caused. We have taken-up your concern with the respective person for resolution assistance

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Comments

veast

from Noida, Uttar Pradesh

Dec 19, 2017

I had called and lodged a complaint for three brand new jacuzzi baths with the electric connections faulty . I was promised a call back within 72 hours .

I have tried calling again to no response.

A week later no news. please would be send an engineer to service and fix this bath at the earliest.

Suyog Pund

from Ahmedabad, Gujarat

Dec 22, 2017

Many times checked and rectified by local plumber but not getting permanent solution to the leakages, water wastage, kindly help.
Address - flat no. 505, Belle Vie, near shahu maharaj bank, kesnand road, wagholi, Pune 412207.
Owner - Suyog Pund
Contact - [protected]

Janvi Bhardwaj

from Delhi, Delhi

Dec 28, 2017

B.D Sharma
Mob No. [protected]
c-412 saraswati vihar
wear and tear of taps
taps are instaleed since 4 years.
care of shiv sanitory store