Jaquar — jaquar sanitary/plumbing fittings

Address: 690507

Website: www.ntpc.co.in

Dear sir,
It is to complain about an authorized service provider of jaguar sanitary fitiings named 'dew drops' 13/417, veeyapuram po, haripad-690514, alleppy, kerala (Phone no : [protected], [protected]) whom we contacted for repairs of jaguar fittings at our vip guest house of ntpc kayamkulam, cheppad. Neither had they responded in time, nor they delivered any service. The proprietor mr. Baburaj took all most 20 days time to visit our premises (On 30.08.2017) just to see what are the complaints after our first call. Then said spares are not available with him to carry out the job and asked one week time. When we contacted them on 07.09.2017 the reply was all the same. Thus we could not rectify the complaints prior to a vip visit to our company on 08.08.2017 & 09.08.2017. It is to mention that jaguar is a premium brand in sanitary fittings and customers like ntpc uses your products anticipating prompt and quality service. You are requested to consider this seriously and make sure that your authorized service providers delivers in time. Or else stringent action should be taken at your end to see that end customers never suffer because o[censored]sing your products.

Regards,
Anish sankar
Manager - civil
Ntpc kayamkulam
[protected]