[Resolved] Jaquar — Very bad and lethargic response in attending complaints...

Palanivel TR

from Salem, Tamil Nadu

Mar 22, 2017

Address: 636016

Website: www.jaquar.com

A bathroom pillar cock tap(Queens model) was serviced by the company some 30 days back.But after a week, the same tap went out of order..Inspiteof my several complaints, nobody turned up..Today, a guy attended the same and told that the spindle has to be chaged at a cost of Rs.600..All the stop cocks (16nos.) used only once or twice in 6 yrs, went out of order...To our surprise, the guy (in his teens) who attended, told us that those taps too should be often used..For one tap he replied that because of more use, it is not working...Totally half baked service guy...We regret for having chosen a costly (but wrong) brand...Will the company come forward to relace the faulty products?...

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May 11, 2017

Complaint marked as Resolved

Jaquar customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2017

Jaquar Customer Care's response Sir, Sorry for the inconvenience caused. Please provide your contact number & address details (& Service Call number, if you have registered service call for it) by email communication on [protected]@jaquar.com, enabling us to take-up further for resolution assistance

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Comments

lake palace

from Punalur, Kerala

Mar 23, 2017

Water is rushing out of the flush pressing unit ... We are unable to stop it ... Please do send the service person at the earliest ...Please do make it on first prioty at the earliest
the water from the complaint place is not stopping . Ours is a 4 star property in kollam, anchalammoodu kerala...

Regards

anil joseph

[protected]