Jaquar — WC Seat Cover

Address: Gurgaon, Haryana, 122050
Website: www.jaquar.com

I had registered a complaint for broken WC seat cover, Complaint Reference # 154337.on Feb 27. The technician came and took photographs of Bill and broken broken seat cover promising to revert. We kept contacting( at least 10 times) the tollfree # .
Every call we were assured that they are getting approval and shall get it attended. Eventually nothing was done and finally on March 24 we received a SMS that our complaint has been resolved. When I called back I was told that the seat cover broke due mishandling.
I dont how a toilet seat breaks just by sitting on it and more ever for almost a month I was led to believe that it is being attended an I was also told that the delay was on account of getting approval for replacement and then how come all of a sudden the complaint was closed.
I simply don't understand how the complaint call centers work as there is no record and no traceability of the communication and what was promised and what was said by your reps on call. Morever since the the call attendee takes note on his side there is no way of knowing what is being noted down.
I would prefer all complaints and communication via E-mail as there is a continuous record and communication is traceable and everybody becomes accountable. Other wise the customer support is a farce with no accountability as it is not supported by written word.
Still hopeful that somebody is listening and cares about integrity and honesty
Was this information helpful?
No (0)
Yes (0)
Jaquar customer support has been notified about the posted complaint.
 
2 Comments

Comments

My bathroom mixture is getting leakage.we took from ur company.pls provide necessary service, noticing my complaint.

Best regards
K.Mallikarjuna rao, hyderabad

[protected].
Jaquar bathroom fitting taps(hot & cold water mixer set)is damaged and unscrewed from the pipe. It is pulled out from its attatchment.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Jaquar
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    24%
    Complaints
    1646
    Pending
    76
    Resolved
    361
    Jaquar Phone
    +91 12 4474 6800
    Jaquar Address
    Plot no 306, Udyog Vihar, Phase II, Gurgaon, Haryana, India - 122016
    View all Jaquar contact information

    New Member Registration

    The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

    New Member Registration

    Already a Consumer Complaints member? Log in now
    •            
      or

    New Member Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Consumer Complaints? Register now.
    •            
      or
    Loading, please wait...


    Your password has been sent to the specified email address. Log in

    User Facebook Login

    GDPR