Jeeves Consumer Services — Delay Service

I have purchased 2 years of warranty as Complete Laptop Protection from Jeeves in Flipkart for my laptop on Nov 6th 2021. I applied for service on 27th March 2023 . I handed over my laptop to the service person. As per terms within 21 days the company should provide service for product or refund.But it is more than 50 days till now and I have not receiving any updates from them either refund or service.They have not returned my laptop too.I have been trying to contact them from last 10 days through customer support and mails but they are not giving any update regarding my laptop and lagging more and more.