Jeeves Consumer Services — flipkart protect damage protection plan - claim update (claim id: ad[protected])

Address: Jalpaiguri, West Bengal, 735211

I have purchased redmi note 5 pro mobile with complete mobile protection plan, but unfortunately on 4th feb 2019 my mobile got damaged accidentally. I am trying to reach to customer care of jeeves[protected] but there was no answer from the customer care. When i sent email for claiming my damage through complete mobile protection they called me on 5th feb and took my address for picking up damage phone for repairing assuring that within 1 day they will pick phone after paying 500 excess fee but they sent payment link on 13 feb.in between my location changed and sent an email about updating new address for pick up but didn't respond. On 15 feb they sent an email that they have cancelled my claim request as my excess rs.500 payment time has expired. My question is why all of there numbers are always busy and they don't respond to emails also. They cancelled claim without calling me.
Please help to settle my claim.
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I have lost my redmi note 5 pro and I had taken complete mobile protection from Jeeves so i want to request you to resolve my complaint as soon as possible I am sending you the fir copy I have filed and the image of the bill

सर आपसे निबेदन हैं कि मेने एक मोबाइल ऑनलाइन खरीदा था उसके साथ कंप्लीट प्रोटेक्शन प्लान भी लिया था अब उसका स्क्रीन टूट गया हैं सो अर आपसे आग्रह करता हु की आप मेरे मोबाइल को रिपेयरिंग कराये
थैंक्स

I purchased my Real Me 2 Pro mobile from Flipkart with Jeeves complete mobile protection plan (JPPOFFK803808)and as my phone slipped from hand and the front screen was damage thus contacted Jeeves, they firstly conveyed to pay INR. 500 as processing fee to proceed further even it was under insurance active plan, as was almost only 6 months old. Further for pick up only they took 2 weeks and was finally picked on 04 June 2019 & got written mail confirmation from them same was received at their end on 08 June 2019, further it is worst experience i am getting as till date 08 July 2019 no body knows exact status of my phone in customer care & above all on 28 June when contacted customer care at [protected] Yuvraj confirmed that i am getting my phone back in 48 hours with demanding on any complaint number for easy follow up further he refused and later on re asking he gave me a number [protected] & on 30 June i received a call from customer care that phone will be delivered in this week (Week 27) and today 08 July they are saying phone under repair.
Till now i have mailed various time to their mail id [protected]@jeeves.co.in & customer care but no confirm response got till date. On asking for any other senior or contact mail id they don't have any ?????

It has been a headache with such a unprofessional company & i just want to know whether these kind of companies are taking customers on ride, as Insurance they should have a Grievance cell with mentioned mail id and contact details. Is Government is having regulations on this kind of cheats company making customers fool and taking to a ride.

My Plan ID :- JPPOFFK8030808 & Claim ID :- AD[protected]

Hope this can help in getting my phone back at the earliest,

Regards

Gaurav Marwah
E-mail :- [protected]@hotmail.com
08-July-2019
My name is muskan i have asue zenfore which i purchased on 1 mar 2019, My phone was having charging issue after all the repair when i received my phone back from your service center and i noticed that the screen is broken from the inside nobody can believe how irresponsible team you have they just can't take care of my cell phone if your team is unable to care the phone why even you are running a service center. Resolve my case as soon as possible.

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