Jeeves Consumer Services — Laptop Service not Provided

I had registered a laptop service request on 17th dec, and the laptop was collected by the team on 26th, it wasnt returned for a month despite a lot of calls and messages, and finally after a month it was returned in January, but the repair wasnt done as apparently the parts werent available. i was told that the parts will come in February and my repair will be continued, but again i got a call stating my laptop is Unrepairable and was subjected to a refund of Rs.40, 000, even tho i paid 1Lakh for the laptop and got it barely 6 months ago!