Hi Jeeves Team,
I am writing you this email with regards to my complaint for my Motorola TV with Claim ID- JCRM-6L5195-QW3ZPW- EMS0C5-6JTQ2HV.
Since 21-Jul-24, I have raised a request to Jeeves that my Motorola Revou-Q 127 QLED TV bought from Flipkart in 2022 having complete protection program, is not working. After multiple requests, a technician called me and asked me for all details, then he said that he will charge money (INR. 550) for the visit, as I am residing in Noida. I informed him that I have a complete protection plan, so he disconnected the call. Then after a week a new technician was assigned and visited to check the TV, he then took motherboard of the TV with him saying that this will be repaired free of cost and would be re-installed by 02-Aug-24. I received a message from Jeeves regarding the same.
On 30-Jul-24, I received a call from Jeeves saying that my TV motherboard number and TV model number is mismatching, so the request has been cancelled by the technician, to which I checked the number and confirmed the same to calling executive on call and they assured that number is correct and that technician (Vishal Arora) has raised a false cancellation. They assured that by 02-Aug-24 my issue will get resolved and that the technician will visit and re-install the repaired motherboard, however, I did not receive any update till 03-August.
On 04-Aug-24, I again contacted to Jeeves customer service and explained the issue, to which they said they have re-opened the case, and it will be done in 3 days. But I strongly asked to have word with some senior personnel to resolve this issue at the earliest. They connected me to a senior person which investigated the issue and put it on a priority that my issue will get addressed in 2 days i.e., by 06-Aug-24. No body visited me till 06-Aug, even I did not receive any call or message from Jeeves technician.
Today, 07-Aug-24 in the morning I called in Jeeves customer service number, and they informed that the technician had cancelled my complaint.
It has been 15-20 days since I am facing this issue, I purchased that Tv for INR.40, 000 approx. I also took a complete protection plan. But still I am not getting any resolution and my claim is getting cancelled again and again. Every time a new complaint gets generated by the calling executive and they ask to wait for 3 days, but the wait never gets over. I even the executive if the motherboard could not be repaired, kindly return the same, so that I could get the TV exchanged and buy a new one. But I have received no response to this as well.
With such pathetic experience and totally frustrated with utter rubbish service of Jeeves and Flipkart, I feel like cheated with the purchase I made. I am writing this email in hope that I may get some help from Jeeves or Flipkart in my claim.
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