Hi, my name is Deepak. I had purchased a Laptop a year back along with Jeeves complete protection warranty valid for one year. I faced a few problems with my laptop's hardware as the Backside of the LCD panel developed a crack suddenly.
Regarding this, I had contacted Jeeves registered a complaint and get my laptop serviced. I had claimed the warranty a month before the actual warranty period ends. My request was processed and a representative service person visited and checked my laptop. And all this was after two months after I had requested a service. He took my laptop to the service center and got the backside panel repaced, but he also said the main reason why the crack was developed in the first place. He said they needed to change the Keyboard set as well because it wasn't fitting the slot properly and this arose a crack in the panel.
So I had asked him to proceed further and get that replaced as well. It's been a month, but still, there were no updates from their side. So I called Jeeves and inquired about this, but the only answer I received from them was that my Laptop warranty was expired and they cannot do anything. They also said that my previous request was completely claimed.
I was shocked to hear this as my laptop is not ready, the hinge has become much looser now and I can't even properly open the laptop. Their response was not at all satisfactory and one can clearly see the negligence in their reply. They repeatedly send me the same answer without reading my mail request properly and this behavior really frustrating. For a trusted brand like Jeeves, when they don't really answer the customer's query properly and act like they are not accountable for anything, it's a complete shame on them.
I request the Jeeves team to contact me and receive my complaint properly this time atleast. Was this information helpful? | 
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