| Address: Thaniveettil, Angamaly South PO, Cheria Vappalassery, Ernakulam District, Kerala. Pin 683573 |
Claim ID: CLCMV[protected]
I registered for my claim on 31 May for two issues of my device
1. Display not working
2. Camera issue - QR codes not scanning while using payment apps.
My device was picked up on 10 th June ( actually the courier people didn't called me, so I went their office and submitted my phone) and delivered to Jeeves on 12th.
After inspection they asked me to pay Rs.1000 as there is internal damage in display and normal warranty will not be applicable.
I paid ₹1000 through the link they provided and finally I received my phone on 19th June.
But when I checked my repaired phone the display was working fine but the camera is not working properly. I can see some white dust caught particles inside the camera lens glass, which is happened while the repair. Now only blurred images are getting when taking a photo.
I tried calling their customer care so may times but they're not picking up. Even I hold the call for more than 25 minutes, hearing their music, waiting to be picked up by any executive.
Again I called on 20th June they picked up and I raised my issue. The executive said that I will get a mail from them.
I already waited for 20 days to get my phone repaired. But I need a faster solution. I'm willing to any nearby service centre of Jeeves if you provide address and contact details so that I can submit the device directly.
Anoop Varghese
[protected]
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