Jeeves Consumer Services — theft claim

Address: RM 3,Shree navdurga welfare society,Janupada, Thakur village, Kandivali East Mumbai, 400101

I bought realme 2 pro from flipkart along with jeeves protection. My mobile got theft after that i call to customer care for claim and submitted fir copy which got rejected as in fir copy subject line was'nt mentioned theft but necessary incident details was mentioned, this was rejected without any backend validation with concern police station and no intimation was provided above 5 to 6 days regards to same i wish to easclate or go legal