Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
22%
Complaints
2693
Pending
0
Resolved
582
Siroya Centre, Sahar Airport Road, Andheri, Maharashtra, India - 400099
- e-ticket copy or boarding pass
- bag tag
- PROPERTY IRREGULATORY REPORT (PIR) or DAMAGE REPORT, issued by the agent, who had receved your claim at the airport.
1. There is a time limit for submission the complaint for a delayed / damaged baggage:
7 or 21 days following the flight, if the baggage is not receved.
It can be done at the air carrir site or to the agent of the air carrier in the airport.
the air carrier must issue the damage report or PIR or any other document after the receipt of the comlaint.
2. The air carrier has 21 days to deliver your delaye dbagage to your home according to law.
3. The air carrier liablity for damaged/delayed bagage is limitted by the law.
4. All additional claims on compensation have to be addresed to the air carrier at the air carrier site,
follwoing 21 days of the 1st claim.
than in 15 days the decsion on the compensation or its refusal has to be issued by air carrier to your e-mail box, stating your name and air carrier name.
5. Following 15 days, all disputes on damages have to be resolved in the court of the country of the departure or of the arrival, and not later tha in 1 or in 2 years, depening upon the country.
6. You are advised to save
- bag tag
- e-ticket
- PIR or damage report, which was issued by agent
OR
- your own submitted complaint at air carrir site.
- any reply of the air carrier to your name / e- mail box.
Note, it is usless to request the same subject matter more than 2 times from the same air carrier (example, gimme 1000 ruppes for non delived / delayed luggage).
7. The later solution (if no compensation receved) is via local court only.
8. The expected expences for legal civil matter can be:
- government fees [ from 200 or from 2000 rupees] + own efforts,
- legal fees for assistance of a lawyer or of legal professional [ from ~5000 rupees] + own efforts
The fair court shall award all reasonable losses, moral compensation, paid fees by judgement.
I am not associated with the above air carrier / government.
Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@