Jio — JioFiber technician misguided me on referral benefits

Sir/Madam,

I had been referred to JioFiber on 15th May when I moved to Dahisar Area. Jio technician (Name: Kadam and contact: [protected]) came on the same day and we discussed plans. He came back on 18th May to install the connection. While registration process (he was entering my details in some form at his end) and even before installing, I had asked him how to use the referral code and it’s benefits. But technician insisted that I need not use the code right now but will use it when I will recharge for next month and he will come back to help me setup the code.

Now, it’s been close to 2 week that I have been trying to reach the technician (calls and text messages) to help me set the referral code (because this is what he directed me that he will come and help me setup referral details) but he is not picking my calls.

I have raised complaint over customer care and the associate accepted that it was mistake from technician side that he frauded me that he did not add the code before installation. Even after agreeing that it’s a mistake from your end, I have not been provided resolution as to how I will use the referral benefits. My due date for next recharge is in 2 days and if I do not cancel the connection before due date, JioFiber will deduct 1000 RS installation fee.

I even DM’ed JioCare Twitter handle considering that will take less time but I must say that Twitter approach was even more useless for me. I have been given the same copy pasted reply by different people without any resolution over the period of two weeks. I don’t think they really care because without reading the conversation history, every people is asking for same details from me and giving the same reply on Twitter handle.

As you can see in below email chain that I have sent an email too and I was supposed to get resolution by 10th June but they did not even bother to give a reply and it’s been 14th June today.

I was a happy Airtel customer previously and opted for JioFiber just because Airtel was not in this area where I have recently moved. I must say I am disappointed by the way JioCare (customer care/ Twitter/ emails) has treated me.