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Resolved
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+91 96 8555 5532
Jio Office, 33, Manak Chowk Main Rd, Manak Chowk, Ratlam, Madhya Pradesh, India - 457001
Please see details attached
Completely frustrated to see complaint closed without resolution
Details below
Complain details
Chat copy -
[(null)]: You are now chatting with Jayadev
[(null)]: Hi!
[(null)]: Good evening!
[(null)]: How may I help you?
[+919989499301]: Can you reopen my complaint
[+919989499301]: I specifically told this shud not be closed
[(null)]: Sir, as you can see that,
[(null)]: Voice calling services at your location have been restricted, till further notice, as per instructions from Government Authorities.
[+919989499301]: Which authority and can you give in writing
[+919989499301]: And give my money back
[(null)]: Sir, we do not have the refund policy.
[+919989499301]: Then keep issue open unless you give me in writing
[+919989499301]: And I take you to trai court
[(null)]: Sir, the order was given by the government authorities.
[+919989499301]: Give me proif
[+919989499301]: Proof
[+919989499301]: And you can not take my money and provide me no service on name of government
[(null)]: Sir,
[+919989499301]: And say no refund policy
[(null)]: Give me a minute.
[+919989499301]: How other providers giving service ?
[+919989499301]: I was happy with Airtel
[(null)]: Sir,
[+919989499301]: Give me your appellate authority details and email
[(null)]: I totally understand your disappointment!
[+919989499301]: I will take you guys to court
[+919989499301]: No u don’t
[+919989499301]: If u give me my money back
[(null)]: Sir, give me a minute.
[(null)]: Sir, our appellate PAN india number is 1800-889-3999.
[(null)]: You can contact for further details.
[+919989499301]: And email
[+919989499301]: Something like appellate.ap@jio.com?
[(null)]: care@jio.com
[+919989499301]: That’s not appellate
[(null)]: Sir, this is the email id.
[+919989499301]: Give me appellate
[(null)]: Sir, this is the email id we have.
[+919989499301]: Nop
[(null)]: Even you can contact through the number.
[+919989499301]: Give me appellate head name and email
[(null)]: Sir, you can share your concern on the given number only, we do not have the specific email for that.
[(null)]: Is there anything else I may help you with?
[+919989499301]: Pls send me copy of this chat
[(null)]: Sir, you can take it form the JioChat application, you can save the interactions.
[(null)]: Is there anything else I may help you with?
[(null)]: It seems that we have lost connection. We really want to help you. Please contact us as per your convenience.
Self-start with our 'How to videos'. It's Simple! Go to MyJio App > Menu section > Jio Care > How to Videos.
Thank you for contacting Jio!
[(null)]: Jayadev has left the chat
Sent from my iPhone
Sent from my iPhone
On 23-Jul-2018, at 9:55 PM, Notification@Jio.com wrote:
Dear Customer,
Your service request number is SR00000NPGQ2. You will receive an update by 25/07/2018 21:55.
To check the status of your service request using MyJio App, click https://www.jio.com/track_sr_status
Thank you,
Team Jio