Jio — regarding my jio invoice

Website: Jio care ,Amazon customer care

I did a recharge of my jio number from amazon. But didn't received the invoice. When i contacted both jio and amazon.
Amazon said you need to become amazon business partner to get a jio gst invoice whereas jio said if the recharge is not done via jio or paytm then we couldn't provide the bill and you need to contact amazon for gst invoice. Now my question is if i have paid a tax then i am eligible to get the gst invoice and i am expecting the same. How come any partner can deny to pay the gst bill when i have paid tax for the transaction done