[Resolved]  Jioairfibre — installation delay and poor service for new jio airfiber connection

I previously had a Jio Fiber connection at my old address, but after moving to a new location 6 km away, I found that Jio Fiber is not available. I requested a new Jio Airfiber connection (Order No: NO000112OVHQ) on June 11, 2024. However, there has been no update on the installation status. Additionally, I requested the cancellation of my Fiber connection and asked for the amount to be adjusted as a voucher for the new connection.

It's been 10 days with no progress. Despite regular calls to customer care, I keep receiving the same response: "We have escalated the issue, " with no resolution in sight. I escalated the issue and received SR00001YZFH7, but have not received any follow-up call as of June 20, 2024, 2:00 PM.

The service has been disappointing. The payment executive quickly arrived within 2 hours to collect the payment online, but now directs me to customer care, citing various excuses.

I request urgent attention to this matter. If not resolved promptly, I will be forced to cancel the request and report the issue to the consumer forum.

Thank you for your immediate attention to this matter.

Regards
Prema Swarupa Rani
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Jithendranath (Son)
[protected]