Jiomart — 3 months of return and refund complaint, No resolution

Dear Team,

Price - Rs. 249

I had purchased an item “ Winberg GRNROF-RFL Green Rotating Mop Stick” which was delivered incomplete on 30th July 2022 and so I had raised a return request on 31st July 2022 itself(screenshot enclosed).

Today it is 08th Oct 2022 i.e., almost three months the product is still lying with me and I have not received my refund yet.

I have made numerous calls and complaints following the first complaint raised on 30th July and last on 03rd Oct 2022. (Enclosed the email communications)

Jiomart has always been a disappointment and the reason you can see with the cancellations from Jiomart end for delivery. There have never been any such issues with any other shopping marts.

Would be happy to understand the issue at jiomarts end to provide feedback or resolution since the last three months.

Also what about the mental harassment of me for not getting any appropriate resolution since the last three months.

Enclosed: Screenshot showing complaint raised and yet to be resolved.