Jiomart — Non Delivery of Bengal Miniket Rice 10 Kg

Address:

Reliance Retail of JioMart, Madhyamgram, Kolkata

Dear Sir
This is unfortunate to communicate to you that I, Mr Sanjib Singha Roy of Ankita, 2F, 2nd Floor, Mahishbathan, Saltlake, Sector V, PO - Krishnapur, PS - Electronic Complex, Dist - North 24 Parganas District, Kolkata 700102, behind Tarun Sangha Club (being the delivery address of items of JioMart) (Mobile No. [protected] and Email Id - [protected]@gmail.com), lodge complaint against JioMart for not delivering Bengal Miniket Rice 10 Kg booked in the name of Sanjib Singha Roy. I would like to communicate to you that online, on JioMart App, I booked total nine items in the name of Sanjib Singha Roy costing Rs 2, 735/- including Bengal Miniket Rice 10 Kg amounting to Rs 485/- vide order no.[protected]A, Invoice No. TMZ[protected] and shipment Id[protected]A-01. Online booking was done on 19th April, 2022. The Delivery boy of JioMart named Apurba Samadder vide Mobile No. [protected] came to my above mentioned residential premise on 22.04.2022 in the evening and he was in a hurry and he did not provide me opportunity to match the items with bill. I can prove this hurry of the delivery boy and non delivery of said item through oral evidence. In good faith, I provided him the OTP to show all items delivered in the context of his hurry though I did not give me enough time to match my nine items with invoice. As soon as he left, I tried to match the items and I found that he did not deliver Bengal Miniket Rice 10 Kg to me. Then and there, I contacted the boy over phone and he told me that he would communicate the same to the authority concerned. The competent authority of JioMart has not taken any action in this regard so far even after being informed. The Delivery Boy of JioMart has taken opportunity of my good faith cunningly in the disguise of his hurry by taking the OTP No of my mobile phone to show all the nine items delivered whereas he did not deliver one item i.e. Bengal Miniket Rice 10 Kg to me. I was befooled by that Delivery Boy in the disguise of his hurry. The Delivery Boy made me feel that he was in a hurry and I just cooperated with him on humanitarian ground and I was cheated by the delivery Boy. I have already paid the delivery Boy amount Rs 2, 735/- including cost of Rs 485/- for Bengal Miniket Rice 10 Kg, but neither JioMart nor the Delivery Boy has handed over the said non delivered item to me so far.
Therefore it is submitted before you that JioMart may be directed to deliver Bengal Miniket Rice 10 Kg to me as early as possible as I have already paid the entire amount of the said invoice to the delivery Boy.
Thanking you
Sanjib Singha Roy
Mobile No. [protected] and Email Id - [protected]@gmail.com