Jiomart — Order declined but my amt debited

Complaint Ticket No:[protected]

I had ordered one mobile phone thru jio mart dt. 06.07.2022 amt of Rs.10999/- with the Transaction ID of [protected](ICICI NET BANKING). At the time my order has been declined but my amt of Rs.10999/-debited. Till date my refund amt not credited to my account. 6th July 2022 onwards till date I've communicated all the jio customer care no and mails also. They said ur refund amt initiated on 16.07.2022. But today 22.07.2022 I received the mail from jio mart ur query has been resolved. But still I'm not getting my amt of Rs.10999/- in my account. Anybody kindly help me to refund my amt immediately.