Jiomart — Order not received and refund not happening from 2 months

I was ordered items against order ID[protected]A dated 01/04/2022 and same was not delivered & status shown as returned on 07/04/2022. Later I request for refund and customer care representative taken complaint no [protected] & [protected], followed up regularly, sent mail to [protected]@jiomart.com but till today I have not received the refund. Please help us to take resolution for the issue legally.
Attached screenshot of order for reference.

Thanks & Regards,
Swetha Manjunatha