Jiomart — Return not picked up by jiomart

I am barun prasad, actually i ordered a electric kettle from jiomart but when i open the parcel i got only kettle inside the parcel and the charging pad was missed there so i raised return request on[protected] and i got approved for return on[protected] .but today is[protected] the parcel is not picked up by jiomart and no response is received by their end . They said to me that they received the return package within 7 days but they are not responding me.