Jiomart — Return not picked up

I had started a return on 5th April and it has still not been picked up. I had continuously followed up with them every 2 days and they lied to me every time that they will provide resolution in 48 hours. Also to show that they are more careless they used to close the ticket without actually providing any resolution.
I even provided them enough proof of me starting the return from the app even then they were not qualified enough to solve my issue.
Very pathetic customer service to be honest.

Complaint number is [protected]
Desired resolution: Pick up your product and refund MY MONEY