Jiomart — Return product

I purchased a fire TV stick device worth of Rs. 2499 from jio mart from my registered mobile no ([protected]) Order No:[protected]A Invoice No:[protected].
Product Delivered on[protected] at 8:39 P.M.
Product is return because it is not compatible with tv. system respond of it quit slow than other tv stick I used before this and also system also different from previous one so my parents are not comfortable with this system so after on day use I kept product with all box and with all accessories as it is.
I requested for return on[protected] which is before return policy of ( 7 days).But yet my device not pickup-ed and refund not initiated.

i have raise one complain on customer care complain no:[protected].
i talked with customer care service executive many times but every time he/she request for solution to be done within 24 to 48 hours.i have call recording of last two conversation.