Jiomart — They are not Provide My Refund

I booked juice mixer grinder on 15 august but status show on 17 august returned
Why my my refund is not credited yet
Order No.[protected]A
And Shipment No.[protected]A-01
Shows return but refund is not processed yet
After 7 days i raise a complaint against this order but customer care says 48 more hours
But 48 hours is not refund intiate yet.
Every day they says our team is working on your complaint and not provide my refund.