Jiore — Online shopping website did fraud to me

Website: Jiore.com

I ordered product (chirsy and vigwa soap) from jiore on 15th feb and I paid 649rs as well. it is 26th feb I didn't get any order confirmation mail, msg. When I go to track my order, there some validation failure or errror is coming. Rather then getting my product they are showing my order pending.
I tried to contact them through whatsApp, insta, gmail so many times but they are ignoring that all. I'm very frustrated I want my refund.
My order id was 142279.
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