Jockey India — no refund on undelivered items

Purchased and paid for items from jockeyindia.com (Order id: jk[protected]) on 3rd november but only 1 of 3 were successfully delivered. One item was canceled by jockey and one item was returned as the size was wrong. Return item was picked up within 2 days however a month has past and jockey has not refunded the amount paid for the 2 undelivered items despite over a dozen complaint emails and calls. This fraudulent practice needs to stop and refund needs to be issued immediately!!!