Johnson Controls - Hitachi, India — Hitachi AC not Repaired from last 28 days

Worst ever hitachi (Johnson controls-hitachi air conditioning india limited)

First of all, thanks for providing the worst ever service experience.

I lodge the above complaint on 13.08.2022 but still it is still pending and no status was not updated even one's yet.

Its was a nightmare for us.

We are unable to believe in that the company hitachi form which we was associated with last 4 years.

Not even a singal call or message or email was received yet from your side to update the situation to issue get resolved.

I am continuous calling on your customer care numbers but no proper response received.

Dear all please let us know that you can't resolve this issue so that i can move further forward to get it done form local market or buy the new product.

Below is your code of conduct for reference which might be never read by you

2.3 relationships with customers
(1) we will provide products and services that meet the needs and requirements of our customers, complying with relevant laws and standards and ensuring quality and safety by setting additional standards of our own where necessary. (2) we will communicate with customers sincerely, address defects and customer complaints quickly and in good faith, and strive to determine causes in order to eliminate them and prevent recurrence.

This its to be get proven that you guys are getting the amc done only for cleaning of the machine and when the machine requires any part you guys are run away.

So if your company still have some morals towards customers then resolved my issue or let me know the actual situation.

Thanks
Deepesh Kumar