| Address: Angel Dream Building, Buticas , Navelim, salcete, Goa |
A four floor lift for 8 flats, lift shaft connecting the gear box breaks within 6 years of installation. Even after the payment for repair being made (...) Parts arrive which donot match the specification of the installed unit in our premisses. This totaly shows that somewhere down the line there is a lack of prefessionalism, focus and neglect of you after sales service, which I would imagin would be you punchline while selling your product. During this period of breakdown we have had a medical situation wherein 1 out our occupants had to be taken to hospital and had to be carried to the ambulance by stairs. This incapibility and incompitance to resolve this issue must be immediately be overseen by one of your compitant executives as this is totally unexciptable. Even though we have not got a proper technical answer from you office about the breakdown we have made the payment for repair and yet the problem hasn't been resolved
I donot mean to question you professionalism and technical capibility but your quick intervention in this would be much appreciated as this has already caused a lot of inconvenience and safety trust in your product. We have also been regularly paying for your annual maintainance and still not clear why this major breakdown took place under your maintainance staffs watchfull eyes and if any issues were spotted why was it not flagged and lift taken out of service for repair in the first place. Rather than wait for this major breakdown which could have been disastrous to property and life.
Kindly interven to this as priority and with safety.
Thank you.
Concerned Member
Angel Dream Building
Navelim - Goa Was this information helpful? | 
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