Johnson Lifts — Poor and deficiency in service from customer service - Regarding

Address: Government Law College, Dharmapuri, NH - 44, baisuhalli Maatlampatti cross road, Karimangalam Taluk, Dharmapuri,Tamilnadu - 635 205, Ph.04348 291292

Respected Sir/ Madam,

Subject: Poor and deficiency in service from customer service - Regarding

Lift No. L – O7825 and L – O7826 was installed at the below named site on 29.07.2021. After installation the lift has been maintained well and given to service on monthly bases. On 19.04.2022, as per regular maintenance guideline, service was rendered by a person named Mr. Manikannan. G bearing last file No. SMH3883.

On that day itself a request was made to affix an emergency phone outside the lift door to the lift bearing No L – O7826 to meet out the unforeseen situation if any.

Further the lift No. L – O7825 is not working from the day it was given to service on 19.04.2022.

We contacted in this regard many times, but they are not responding properly and continuously asking for the AMC. As per the handing over certificate the date is mentioned as 29.07.2021, so the warranty period is still on live. But till now the requirement has not been carried out after continuous request and there is no proper response from the customer service, this in turn makes very worst impression on your company's reputation.

So, Kindly make sure that the problem is taken up and the concerned are being counseled for their poor and deficiency in service and looking forward to take immediate action.

Site Name - Government Law College, Dharmapuri, NH - 44, baisuhalli Maatlampatti cross road, Karimangalam Taluk, Dharmapuri, Tamilnadu - 635 205

With Regards,
Principal
Government Law College
Dharmapuri
Phone No.[protected]
E- Mail - [protected]@gmail.com