Johnson Lifts — poor response from johnson

Address: Hyderabad, Andhra Pradesh, 500016

My lift no is lf4341 from hyderabad. Our amc contract expired few months back. Since then we have contacted them for amc and parts replacement. We have got the quotation for amc but for spare parts i have got only quotation of total amount ofrom johnson. They refuse to give me a breakup of how much individual part costs. Inspite of repeated calls i am only made to wait. It is around 2 weeks already and the duration specified on amc contract has already started. However neither did the people accept amc cheque not are they giving quotation for spare parts. Kindly resolve at the earliest as lift needs servicing and maintainence activities.