Kaamwalibai.com — Denying refund of my money

Address: 310, The Avenue, 311, Airport Rd, opp. The Leela Hotel International, Navpada, Marol, Andheri East, Mumbai, Maharashtra 400059

My eligibility criteria for nanny were as follows:

1. Fluent in English
2. Educated (pre-school teacher preferred)
3. Christian religion preferable.

This was made clear to Ms. Sania Khan from day 1 of my interaction and conveyed to her that nanny is required on priority. Ms. Sania Khan assured and promised me that they would provide nanny as per my criteria and basis her assurance, we made advance payment of Rs.10, 620/-.

First profile was sent of Ms. Pooja Nalawade who herself said that her English is not good and the 5 minute video interview was done in Hindi. Immediately after the video call interview, I communicated and reiterated my eligibility criteria to Ms. Sania Khan.

Despite this, Ms. Sania Khan sent me more profiles of Gauri, Savita, Shreya, Ashwini, Uma, all of which were against my eligibility criteria.

The profiles were sent just for the sake of sending. I didn’t hire any nanny as it didn’t fit my eligibility criteria and asked for refund of advance money paid.

The Company is not willing to refund my money which is against their terms of contract. If the customer has not hired the nanny, Company by all means should refund back the money.

My only plead is I want my hard earned money back.