Kaamwalibai.com — took advance for providing service within 48 hrs its 2 weeks still not done and not returning advance

Address: 400061

This company claims they provide trained maids. I approached them for the same as needed one for help. They asked to pay rs.5000/- as advance and gave a receipt for the same. Post that it has been 2 weeks they have not helped with a maid. I want the advance i paid back as i am not wanting to deal with them any more. When a service provider promises they should keep their promise and adhere to timelines. People only reach out to them in times of need to follow up everyday when one has emergencies at home is not appreciated.