Kalyani Motors — bajaj avenger 220cc cruiser

Hi,

I have purchased a new bajaj avenger 220 cruise white color bike from kalyani bajaj. The details are as follows.

I am sorry to inform you that the bike sold to me is defective and i have returned the bike to the showroom and will not take the delivery of the same bike again. I have suffered a loss of 5000 rs because of this issue. Please observe the date wise incident report.

Date of purchase 5th march 2018 - the bike broke down while driving down from the showroom. My residence is 8 kms from the showroom. I assumed that it must be a fuel issue. I complained to mr. Santosh, manager showroom, he said that i need to tilt the bike to ensure the fuel flows over to the other side. Point number 1, this should not be the an experience the customer should go through. Also, as you read further, you will realize that it wasnt a fuel issue but the bikes engine is faulty. Anyways, i tried tilting the bike, the bike did not start.

6th march - i tried calling up mr. Santosh and he did not receive my call. I called the showroom multiple times and nobody assissted me. I complained that my bike is not working and they asked me to bring the bike to the showroom. I was so harassed to hear that because i had been telling them that the bike is not starting. They suggested that i bring the bike on a loading auto, i was so humiliated that i disconnected the call

7th march - i tried starting the bike again, it started, i went to the fuel station, got the tank filled up and the bike again broke down while coming home. The fuel station is just1 kms away from my home. I called up mr. Santosh to tell him that the bike is faulty, he started yelling and screaming at me stating that i am a demanding customer and everything will not happen according to my whim and fancy. I was shocked and did not know how to respond. I pleaded that the vehicle is ceasing again and again and not starting up, but disconnected the call and hung up on my face. I called back and said that i am going to the consumer forum and disconnected the call.

8th march - he called saying that the reason the bike is not starting up is because the tank is full and the engine is not getting air. Point number 2, i have never ever heard that a vehicle ceases and does not start because the fuel tank is full. He knew that the bikes engine is faulty and was trying to give excuses. He said he will send his workers to my home to fix the bike. His workers came home and reported that the bike has a starting problem and the engine keeps switching off, i asked the worker to handover the phone and took a confirmation from him over the phone that the bike has a starting and ceasing problem. He said that i should send the bike over to the showroom with the workers. I was again humiliated and felt that i am being victimized, but i had no option but to comply.

9th march - no communication whatsoever from the dealer

10th march - the manager called me up and said that it was an air blockage problem and they have fixed it, now the bike wont have any concerns, i told them that if the engine ceases again, i wont take delivery of the same vehicle and ask for a replacement, mr. Santosh said yes, that this will be right as the vehicle is breaking down. They delivered the bike in the evening, i was not at home, they said that they have demonstrated the bike in front of my father, by the way my father is 65, he has never driven a bike in his life, and took a confirmation from him that the bike works. They should be ashamed of themselves. What was my father supposed to do, ride the bike himself. This was an insult to my father who is a retired banker and a senior citizen. At this point, our harassment and victimization at the hands of kalyani bajaj was unstoppable. I returned home in the evening, rode the bike for 2 kms and as expected, it shut down. Please note, that mr. Santosh told me to open the fuel tank and start the bike which could have endangered my life, when i resisted he said that he will send hi workers again. No workers came

11th march - it was a sunday and i just did not have the time to pursue this matter, but i did not get any communication from bajaj as well.

12th march - again no communication

13th march - i thought of trying the vehicle once, i took the bike the bike out at 4:00 am in the morning to go to work because by now i had spent almost 5000 rs on cab fare because the bike's engine ceasing and starting problem. As expected, the bike again broke down after 3 kms, at 4 in the morning i had to drag the bike for 3 kms to the nearest petrol station and parked it there. I called up mr. Santosh at the same time and informed him about the same, he insisted that the bike is fine and that i am lying just to irritate him. Again my harassment continued. I had to explain to him that the bike is not starting up and i have left it at the petrol station and that he should get it collected. I sent him the location through whatsapp, and again had to hire a cab. I got late to work because of which i was reprimanded by my manager and was issued a verbal warning which has caused a setback for me in my career. My bike was collected from the petrol pump in the evening, almost 13 hours after the intimation.

14th march - no intimation

15th march - i was called by someone named suresh from the showroom and told that the bike is fine, when i inquired why was the engine ceasing and not starting again, he argues that it was not the engine but the bike that was not starting. We are again and again being harassed by kalyani bajaj employees like this. He said that the bike has an air concern which has now been fixed. I asked that why was a faulty bike delivered to me, he said we dont do a vehicle inspection of these bikes and they are delivered new to the customer, when i requested that my bike be replaced, he disconnected the call

16th march - mr. Santosh called which i missed, he did not call back

17th march - i called mr. Santosh, he explained that it was an air problem, i requested that they give me a letter stating that the bike had concerns and will not face the same issue again, he refused. The call ended.

There after i called up customer care and registered my complaint, the complaint number is isr313903.

I just wanted to inform bajaj, that my family and i have been harassed and humiliated by kalyani bajaj employees. Our lifes have been put to risk and i have suffered professionally as well.

Also, because of the bike not working, i have suffered a loss of more than 5000 rs because of cab travel.

I understand that bajaj is a very reputable company and i have owned 3 bajaj vehicles before, 2 pulsars and 1 avenger. I am a huge fan of bajaj bikes and will continue to be a loyal bajaj customer. I also understand that sometimes vehicles have defects but the dealers are only looking at their profits while hampering bajaj automobiles image.
Request bajaj to please take action here and get a replacement vehicle delivered to me and help me recover my financial losses as well. Please note that its already more than 10 days and my emi will be due soon.

I hope someone from bajaj comes to our rescue and our harassment stops at the hands of kalyani bajaj.

Regards,
Mohan sud
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