Kalyani Motors — False commitments and worst ever after sales service

Address: Bangalore, Karnataka

High time the team in Kalyani change there motto from Customer delight to something more appropriate. Not once or twice but four times over and just doesn’t seem to end . The only way to end it is just say no to their service. This harrowing experience started out when we decided to shift from a Hyundai car to Maruti, Yes I second (after this experience) what is a known fact “ you cannot compare a service provided by Hyundai to a Maruti”. We decided to buy a Maruti Ertiga from the supposedly Bangalore’s best Maruti dealer KALYANI MOTORS. Met the sales rep and booked the car. The sales team promised that the car will be delivered within 20 days with add ons like free anti rust chasis coating, body Teflon coating, reverse parking sensors with cam if booked on a particular date and we booked it. After 20days when we called the sales rep and his manager they said the car is dispatched from the factory and is in transit. So we waited for another three days but saw no response. We called to check and they said the factory has not dispatched the cars yet and this is a usual & this is usual in Maruti . There was a discrepancy in the excuse given earlier and there was the usual cover up for this. Finally we got the car one day with none of the ( add-ons) promised earlier. When we checked the manager said no their was no such offer made etc and when we checked with the sales rep he said yes these were promised. After sales customer satisfaction & Service reminder calls – this is a pain, as different people call repeatedly and the comments are not recorded and action is not taken. Don’t expect your leather seats to be as clean as before as finger prints with grease and oil is a default find. After a few months my cousin decides to pick a car and I recommended Kalyani even though I had harrowing experience ( thought mine might have been one of an odd case). Booked a Swift Desire, again from Kalyani – Avalahalli branch & delivered at the Bannergatta branch. The same cycle started commitments made, date of delivery was extended & Finally car was delivered. This one came with a dent on one of the doors. My cousin was convinced by the sales team that the same will rectified in the first service. Being the patient guy he is he bought this excuse and took the delivery. First service came through and so did the second and the team said we don’t have the paint available and the same will be rectified in the next. I decided to step in and spoke to the concerned and the same was rectified immediately. One day on a casual check we realized that the reg. no. on the number plate and the engine number did not match. The team had goofed up and we this missed our attention on delivery. This number plate & engine number is checked at three levels before delivery. So you can imagine the quality of service. This doesn’t end here, an uncle of mine booked a car from here as we had two cars from Kalyani. H decided to exchange his Hyundai for a celerio. The delivery was promised within 15days and so he gave up his Hyundai. He was stranded without a car for over three months with the date of delivery being extended every time. The was delivered one fine day with no accessories (puncture kit & car care kits, Jack rod & wheel spanner. The same were give over a period of three months. We had to drive to the showroom and pick it one by one. This re instates the quality of customer service provided. After the second service the Auto gear in the car started to give trouble and the same was rectified in the service but the issue is not completely resolved. Luckily no customer satisfaction calls this time as they knew that they had not resolved our problem. A couple of months back we booked an Alto (after one of the sales rep re assured us that this time there will be no screw ups what so ever). I went ahead and booked the car at this showroom was the closest to my house. History repeats and this time with a twist. After ten ays of the booking I get a call saying there is a price increase and the car is on transit. The wait continued for a sometime each time with a new excuse. When we got the car the same was delivered to us without accessories, wheel jack, jack rod, spare and a damaged window beading. We were promised that the same will be resolved in a week and its been almost six months with no solution. To add to the issue we were called to the service station five times and each time we were sent back saying Maruti has sent us the wrong part. This time I decided to bring it to everyone s notice. The staff say Maruti doesn’t give us the spare parts and what can we do? If this is true then why do you call us to say you have received the said part? Any one with some money can be a car dealer its takes the extra effort to make customer service an experience.