Kalyani Motors — repair and service very bad experience

Address: Bangalore, Karnataka, 560078

Website: maruti suzuki

From,
H k ravi
J p nagar, bangalore -560078.
[protected]@gmail.com
[protected]

Dear team,

With reference to the above and after discussions had with your team at nexa showroom, m/s kalyani motors, bannergatta road, bangalore, i have purchased a maruti ‘s’ cross vide regn. No. Ka 05 ms 1536. I was getting the service done periodically at the above showroom only.


Recently, when i was travelling along with family on 22/06/2018, my vehicle got stopped on the highway. This has happened suddenly with out any prior indicator and alarm. After thorough inspection, i came to know that a coolant oil tube got burst and the coolant oil was leaking. I did not get any indicator about the failure of the engine while driving. Then i registered the complaint with maruti and towed the vehicle to the showroom. After complete repair and inspection from your team, the vehicle was handovered to me on 27/08/18 and your persons assured and explained. Me that all the parts have been checked and repaired and where ever required replaced. For that i have paid an amount of rs.49, 000/- approx. Extra from my side (Excluding insurance amount of rs.70, 000/-). Though there is no my fault, i have paid an amount of rs.49, 000/- from my side.

Then i was using the vehicle for one month and driven about 2, 000 km. On 2nd oct night i drive about 20 km, then parked the car that night at home and next day i started the car (3rd october morning) it was not starting. Then we towed the car to your service centre. After two days m/s kalayani motors people told me car has ecm problem due to water gone in to ecm. We have not neither touched nor opened the ecm, how can a sealed ecm will water get in to. The vehicle was used for more than 3 years and never the water entered in to the ecm. While repairing the engine the other parts was not attended / fixed properly by your team. That is the reason water easily entered the ecm and got damaged. This is a shear negligence service team. All these issues not attended properly in the earlier repair with quality due to this again and again i am going to the service station. Taking too many days for vehicle delivery also. After repair and change of maruti genuine parts, we expect at least 6 months should not have any other issues. I really fed-up to get the good / quality of service from your m/s kalyani motors, bannergatta road, bangalore. More over asking huge bill for these partial poor service. We have already extended warranty, now asking rs.48, 000/- approx. Still car is not ready already over 15days. They says, the ecm is not coming under warranty. I have an extended warranty for 4 years and 80, 000 kms. And my vehicle is driven only at the time of incident is only 62, 000 kms. I request you to replace the vehicle or get it done at your risk and cost till all the issues are settled.

I am a regular maruti brand customer lost 10 years. Earlier to this, i had a wagon r regd. No. Ka 51 z 8660 purchased from rns motors and used for more than 7 years. I never had a such a problem with that vehicle and was very happy of the performance the wagon r vehicle.

I request you to look in to these aspects and kindly help me to get out from these issues.

Thanking you