Kalyani Motors — Wrong guidance by kalyani motors insurance team while renewing insurance

Hi Team,

Good Morning, Please help us with the below issue.

1. My sister-in-law has purchased Alto k10 car (TS07GC7754) in Kalayani Motors, Hyderabad, Telangana in 2018 and we have been using Bajaj Allianz insurance till now without any lapse for a single day.
2. The issue is in the month of March, 2020, we have cleared car loan and done ownership transfer to my name (Vishnuvardhan Reddy) for some personal reasons but I did not get a chance to collect my new RC which was with agent in Hyderabad and we got stuck up in our hometown (Anantapur) due to COVID-19.
3. And in the month May, 2020, our insurance was going to expire and the maruti insurance team called and provided a link to renew insurance and while renewing insurance through that link, I have observed that owner details of the car are showing as sister-in-law name.
4. Hence I have clearly asked the insurance team, Will there be any problem if I renew insurance with previous owner (sister-in-law) details and they mentioned that "car number is important while renewing insurance and name can be changed later also and there will not be any problem if I renew with previous owner (sister-in-law) details and hence I have renewed the insurance before its due date.
5. Unfortunately, on 28th October, 2020, while returning back from Hyderabad after we collect new RC from agent, we have met with accident without our mistake (another vehicle collided to our car backside while we are slowing down near speed breaker) and when we went to showroom in our home town (Anantapur) to register insurance claim for our vehicle, maruti insurance team said that insurance cannot be claimed because name in RC and insurance are different.
6. Now, we felt heart broken, because while renewing insurance, the insurance team said car number is important for insurance. Hence I request the maruti insurance support team to help us with this claim processing as there was no mistake from our end and the insurance team has wrongly guided us during insurance renewal.