Kapil Chit Funds — Deduction and claims of Demised subscriber

Address:

Balanagar

My brother is subscriber of your chit funds, branch name:- Balanagar
Subscriber name:- Kuna Sai kumar goud
chit ID's:- KHB0L24G-2, 3, 4
KHB02L22J-17
he has passed away unexpectedly, nominee is our mother, he passed away while paying chits, now branch manager is deducting 5%, why they deducting for sudden death. Even after submitting all required documents, 40days has been passed but they are not giving chit amount also, very irresponsible persons, postponing each and every day .