Kapil Chit Funds — no proper response, customer care not responding

Address: 506169

I am the member of kapil chit, bhupalpally branch, name : allisaheb,

chit num: FBPT30J-9, phone no.[protected], [protected]

I have paid August month installment through card payment in the branch, I also registered online at that time,

Now that paid amount is showing as uncleared amount, my September month installment came, my total amount of due is now august + September with penalty for not paying august ...what is this? I paid August installment in the branch with card...they not even accounted till now...submitted customer form in the website, no response mail nothing...I wil file case against this, because paid august installment, in September August bill plus penalty and September installment...super