Karnataka State Open University — 8th semester marksheet not received

Address: 231217

Website: www.rootsglobal.in

Sir my name is gyan prakash dubey.
I started b. Tech (Mechanical) in 2012. My registration no. Is 114211fbtme005.
I appeared in the exam of 8th semester in aug.2015 through study centre in renukoot, u. P. (Subandana educational and rural development society) of ksou. I received up to 7th semester marksheet.
But till date i do not received the 8th semester mark sheet.
Centre in charge is saying that university is not providing your mark sheet of 8th semester.
Let me know what is the actual issue and how can i get my 8th semester marksheet.
I want to know the right person who can resolve the issue.