Karnataka State Open University — b. a. degree transcript and statement of marks card delivery not done to desired destiantion

Address: KSOU, B.A Degree section,Manasagangothri,Mysuru, 570006

I have applied for b. A. Degree transcirpt on july-2018 in karnataka state open university.
Name: sushma shetty
Register no: 017037
Degree : bachelor of arts
Subject: english, hindi, history

Iam in follow-up with ba degree section, ksou-mysuru from july-2018 via telephone conversation,
We have submitted all the documents from our end and paid fees for concern, we have fulfilled all ksou requirements.
Ba section transcript to the specified destination and statement of marks card-ba section to my address delivery not done as per information given.
I am bringing to your notice, i have been told from ksou-mysuru it will be delivered soon, but as on date i have not got any docket number from ba section karnataka state open university.