Karnataka State Open University — I am unable to get the Original degree certificate

Address: chandanagar , hyderabad

This is Cherukuri. Pavan kumar (Reg.No:11772FMTEL0022), I had completed a M. Tech in Electrical engineering degree from Karnataka state open university in the year 2014 (semester mark lists and Provisional certificate attached).
I gone to Mysore office for applying the original degree at that time they told that “we have to wait for 1 year”
I tried so many times to contact the examination cell but they didn’t responded fruitfully.

can you please help me in this to get Original degree for the university