Karnataka State Open University — lot of delay in providing transcript

I have completed B.Sc-IT from KSOU. Recently on (27th April 2018) applied for the transcript and person had mentioned as it would reach me in around 20 days. after that i have been following up till now but there is no proper response from the university. They just keep telling it will reach you.

I collected the transcript from other university for my other course within a week of application. KSOU has been very careless and on asking the status give useless reason as some people have not got the transcript for 6 months.

Please let me know if there is any way you can help me.