Karnataka State Open University — puc university certificate

I have completed my puc inter between[protected] through ksou online from navi mumbai. I have received my marksheet online after results, however i did not receive my university certificate. I was told to go to mysore for the certificate which is not possible as i live in mumbai and take care of my family. Please help on how to proceed. The ksou institute that i went through is now no longer functional on that area and i don't know where to go.