Karnataka State Open University — still not received convocation certificate - graduation certificate

Hello,
I had completed my BSCIT on Jan-2005, My Registration # :[protected]. I followed up with KSOU so many time, but no response. i had started working and got my education background verification done and got to know that my Certificate no # 31850774 and it has been confirmed. I need help to get my Certificate. Please let me know the way to get the certificate.
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    Karnataka State Open University Phone
    +91 82 1251 9941
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    Karnataka State Open University Address
    Manasagangothri, Mysore, Karnataka, India - 570006
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