Kaunsa.com — Product not received yet

Address: Gautam Buddh Nagar, Uttar Pradesh, 201304

Website: kaunsa.com

I would like to inform you that, I purchased 2 items from your site (kaunsa.com)Treasure of Thar Multicolor Designer Rajasthani Handicraft bag TOT15
(Item Code : LIF/BAG/TRE/20049) -1 nos. and Dreamshomes Multicolor Cotton Bed Sheets Cottonbs012 (Item Code : HOM/HOM/DRE/41150)-1 Nos. on dated 29 jan 2016, i already paid for these items through Debit card(PNBbank). as per information in your site my Order will be deliver on dated 13 feb 2016. but I can't recd. my product till now . I called many times in your customer care, but no one can take responsibility of my complain.
I request to you take immediate action on this .
Regards
Adv. Shobhit Srivastava