[Resolved]  Kesari Tours — Poor coordinatition

We took the second trip with Kesari first was in October to Singapore and Malaysia and second was in December to Thialand. For the second trip we did not get the bags which were provided to the others. The pre departure coordination by Kesari team was very poor, we got only one call just one day before the trip but there were no clear instructions. We were informed that we will be provided with the group photo but till today we have not received the photo even for the first trip. The first day of the trip is always very exhaustive. We have to change in the airport and continue the journey without any break from the airport during both the trips. Sometimes it is a compulsion to visit the various palces rather than enjoyment due to tiredness. We also suggest the Kesari group to strictly inform their tour leadres not to accept any gifts or token during the trip as we have observed people collecting money to give to the guide as a token. The tour leader took special lunch and dinner during the trip on all the days. Both the tour leaders (Indian and count ry specific during our second trip ) were served special meal by the hotels which looks very awkward.
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Aug 14, 2020
Complaint marked as Resolved 
Kesari Tours customer support has been notified about the posted complaint.
 
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    Kesari Tours  Phone
    +91 22 2433 2222
    +91 22 2101 2101
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    314, L.J. Road, Mahim, Mumbai, Maharashtra, India - 400016
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